Why Choose the ABD Support Team
Response Time.
A slow response time or no response at all can hold you back from doing mission critical tasks. At ABD we respond to all Support requests within 4 hours and all emergency requests are responded to within the hour. Additionally, we offer 24/7 Support for any urgent requests encountered after hours or on the weekends.
Unlimited Support Requests with No Extra Charge
As a customer of ABD, you receive ongoing Support at no extra charge. We understand both small and large questions may come up and don’t want you to refrain from asking the questions you have. We believe Support is not just simply answering questions or fielding calls. True support fosters an environment for ongoing learning, which is why we have the Support model that we do. No matter the size of your question, the ABD Support Team is here to help answer any and all of your questions at no extra cost.
ABD’s Training Program.
Before going live with Ultra-Staff EDGE, your team will receive training to ensure everyone feels comfortable using the software. Currently ABD is offering “live” instructor led virtual training, but normally training can be held in ABD’s Chicago office or in-person at your company’s office. All training is conducted by an Ultra-Staff EDGE specialist.
In addition to the initial team training, ABD offers free New User Training each month. If you have a new employee joining your company, they are able to attend our monthly New User Training Program to help them learn the software!
Ongoing Customer Resources.
At ABD we provide ongoing resources so customers can continue to grow with Ultra-Staff EDGE. We host 1-2 free webinars a month for all clients, in addition to, the monthly New User Training webinars. All webinars can be accessed for your convenience right within Ultra-Staff EDGE.
ABD also distributes a monthly client newsletter that includes Ultra-Staff EDGE tips, information about upcoming industry webinars/events, information about our partners, fun news about ABD, and important legislative and industry news.
Additionally, ABD hosts a biennial 2-day client meeting. All clients are invited to come to Chicago to collaborate, learn, and have fun!
