November 1, 2008
I admire the Charles Dickens quote, “It was the best of times, and it was the worst of times.” You might say it applies to everything and it applies to nothing, depending on who is reading it. That’s because some find a bit of good in everything and some have a hard time finding good … Continued
July 16, 2007
What is CRM (Customer Relationship Management) and what does it mean relative to software utilization? It all starts with you. CRM can mean different things to different organizations. It basically means acting on opportunities to service customers. It applies to marketing, engaging with a customer, closing sales, customer contact, and managing customer activity. To effectively … Continued
