October 12, 2007
I am using 3 different types of software. One for front office, another for calendar/planner and a third for accounting. What are the pros of integrating into one? There are too many advantages to mention here, but let’s review some important points. Utilizing more than one system will never allow for full CRM (Customer Relationship … Continued
July 16, 2007
What is CRM (Customer Relationship Management) and what does it mean relative to software utilization? It all starts with you. CRM can mean different things to different organizations. It basically means acting on opportunities to service customers. It applies to marketing, engaging with a customer, closing sales, customer contact, and managing customer activity. To effectively … Continued
April 10, 2007
What automated means are available to measure corporate profitability? It all starts with your system. Revenue and cost classifications need to be setup for meaningful analysis. Next, as the system is being used, activity must be classified. This coding ensures that as data moves through the system it can be captured. As an example, revenue … Continued
October 17, 2006
How can applicant information from the web get into my software? It all starts with your web site. The company that does your web site should talk to the company that does your software. Your software company will let them know what format the system needs the data to be in. Once applicant self-entry is … Continued
June 7, 2006
Temp Time Entry is very time consuming for my staff. What better ways are available? There are certainly better options that can also be used as marketing tools for your company. Web time entry preferred method for both applicants and clients. Applicants can key in their time easily and quickly and clients can authorize time … Continued
April 6, 2006
I dislike running reports. Is there a better way to get a pulse on my business? A very popular component today is a manager board or automated whiteboard. A whiteboard is your business at a glance. By calling up this module (part of your staffing software) you can see what is happening at a glance. … Continued
March 2, 2006
What is the difference between an industry-specific staffing back office software product vs. off-the-shelf? Let’s begin by saying that both types of software will produce checks and invoices. As staffing software packages continue to evolve, new features of varying degrees of usefulness continue to be added, including new functions for billing, payroll, candidate selection, credentialing, … Continued
December 3, 2005
What’s the difference between Markup and Margin, and which should I use to figure pricing for my staffing company? Mark-up and Margin are different views of the same information. Mark-up is the amount we increase pay rate by to arrive at a bill rate. It represents the amount over cost that is profit. The formula … Continued
June 14, 2005
No one in the organization wants to use our software? Where have we gone wrong? There is a possibility that the staffing software conflicts with your corporate culture. A problem like this can stem from improper implementation, or the selection of staffing software that simply will not work with the way you do things. The … Continued
April 15, 2005
I am going to a software client user meeting. Is there anything I need to prepare? This is an excellent question. To get the most out of such a meeting it is good to do a little planning before you go. 1) Make a list of questions that you would like to ask other users. … Continued
